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Frequently asked questions
Everything you need to know about choosing, ordering and looking after your new coop or hutch.
Ordering & delivery
How much is delivery?
Delivery is free to UK mainland addresses on orders over £150. Below that, the price depends on the size of the item and your postcode. Enter your postcode on any product page or in your basket to see the exact cost.
How long will my order take to arrive?
Most items are dispatched within 1–2 working days and arrive 3–5 working days after that. Larger coops and hutches travel by two-person or pallet delivery, and the courier will contact you to arrange a day.
Do you deliver to the Highlands, islands and Northern Ireland?
Yes, to most addresses. Some larger items have a surcharge or need a quote. Your postcode check will tell you straight away.
Can I track my order?
Yes. We email you tracking details as soon as your order is dispatched, and you can check progress any time on our order tracking page.
Products & assembly
Do coops and hutches come assembled?
Most arrive flat-packed in clearly labelled panels with pre-drilled holes, fixings and illustrated instructions. Two people can assemble a typical coop in about an hour.
What timber do you use?
We use FSC® certified, kiln-dried and pressure-treated spruce and fir, with an animal-safe water-based stain. Roofs are covered in heavy-duty mineral felt or onduline, depending on the model.
Are your coops fox-proof?
Our coops use 19g welded galvanised mesh, lockable barrel bolts and solid-floor or anti-dig options. No housing is truly predator-proof if left open, but ours are designed to give foxes, rats and mink no easy way in.
How many hens or rabbits will a product suit?
Each product lists a recommended maximum. We follow RSPCA and Rabbit Welfare Association guidance, so we are deliberately generous with space.
Care & cleaning
How do I keep red mite away?
Clean out weekly, use a diatomaceous earth powder in nest boxes and on perches, and choose a coop with removable perches and few crevices. All our coops have slide-out trays and lift-out perches for exactly this reason.
How often should I re-treat the timber?
We recommend re-treating with an animal-safe wood preserver once a year, ideally in late spring when the timber is dry.
Returns & warranty
Can I return an item?
Yes. You have 14 days from delivery to tell us you want to return an unused item, in line with the Consumer Contracts Regulations. See our returns policy for details.
What warranty do you offer?
Every coop and hutch comes with at least a 12-month warranty against manufacturing defects and rot, with longer cover on selected models. Your statutory rights are not affected.