Returns & refunds

Last updated November 2026

We want you to love your new coop or hutch. If it isn't right, here's how returns work.

Changed your mind?

You have 14 days from the day your order arrives to tell us you'd like to cancel, and a further 14 days to send the item back. Just email hello@burrowandroost.co.uk or call 01234 567890 with your order number.

• Items should be unused, unassembled where possible and returned in their original packaging.
• You're responsible for the cost of returning items you've changed your mind about. For large items we can arrange a collection for a fixed fee, which we'll confirm in advance.
• We may reduce your refund if an item has been assembled, used or damaged beyond what's needed to inspect it.

Faulty or damaged?

If anything arrives damaged, faulty or with missing parts, please let us know within 48 hours with a photo if possible. We'll send replacement parts, arrange a replacement or give you a full refund including delivery, at no cost to you.

Refunds

We refund to your original payment method within 14 days of receiving the return, or of you providing evidence it's been sent. If you cancel the whole order we'll also refund the standard delivery charge you paid.

Exceptions

Made-to-order or personalised items can't be returned for a change of mind unless they are faulty. Your statutory rights are not affected.