Privacy policy | Burrow & Roost

Last updated November 2026

Burrow & Roost ("we", "us") respects your privacy. This policy explains what personal data we collect when you use our website or buy from us, why we collect it and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). We are the data controller for this information.

What we collect

Order details: your name, delivery and billing address, email address, phone number and what you bought.
Account details: if you create an account, your login email and an encrypted password.
Messages and reviews: anything you send through our contact form or product review form.
Technical data: basic information such as IP address and browser type, used to keep the site secure and working.

We never see or store your full card details. Payments are processed securely by Stripe, which acts as an independent controller of payment data.

How we use it

To process, deliver and support your order (contract).
To keep accounting and tax records, for example in our accounting software (legal obligation).
To answer your questions and publish reviews you've submitted (legitimate interests / consent).
To prevent fraud and keep our website secure (legitimate interests).

We will only send you marketing emails if you have asked us to, and you can unsubscribe at any time.

Who we share it with

We share only what's needed with trusted providers: our couriers (to deliver your order), Stripe (payments), our email and hosting providers, and our accountants and accounting software. We never sell your data.

How long we keep it

Order records are kept for six years to meet HMRC requirements. Account information is kept until you ask us to close your account. Contact form messages are deleted after two years.

Your rights

You can ask to see, correct, delete or restrict the use of your personal data, object to its use, or ask for a copy to take elsewhere. Email hello@burrowandroost.co.uk and we'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We use essential cookies to keep your basket and login working. If we use analytics, we use them only to understand how the site is used, never to identify you personally.