Terms & conditions

Last updated November 2026

These terms apply to every order placed with Burrow & Roost through this website. Please read them before ordering. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. About us

Burrow & Roost, Unit 4, Willow Farm, Market Rasen, Lincolnshire, LN8 3RA. Email: hello@burrowandroost.co.uk.

2. Your order

When you place an order you'll receive an email acknowledging it. A contract is formed when we confirm payment has been taken. If we can't fulfil your order, for example because an item is unexpectedly out of stock, we'll let you know and refund you in full.

3. Prices and payment

All prices are in pounds sterling and include VAT at the current rate. Delivery charges are shown before you pay. Payment is taken in full at checkout through our secure payment provider, Stripe. If we've made an obvious pricing error we'll contact you before dispatching.

4. Delivery

We deliver to UK addresses only. Delivery times are estimates. Larger items are delivered to the kerbside. Please check your delivery and tell us about any visible damage or missing parts within 48 hours. See our delivery information.

5. Your right to cancel

You may cancel your order for any reason within 14 days of receiving it. Our returns policy explains how.

6. Faulty goods and warranty

Our products must be as described, of satisfactory quality and fit for purpose. If something is faulty we'll repair, replace or refund it in line with your legal rights. Our timber housing also carries a manufacturer's warranty (shown on each product) against manufacturing defects and rot, provided it has been assembled according to the instructions and maintained with an annual timber treatment. Natural characteristics of timber, such as knots, small splits, colour variation and movement with the weather, are not defects.

7. Animal welfare

Capacity guidance is provided in good faith based on recognised welfare advice. You remain responsible for providing suitable space, enrichment, shelter and care for your animals, and for securing housing against predators.

8. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We're not responsible for losses that weren't foreseeable, or for business losses. We do not exclude liability where it would be unlawful to do so.

9. General

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.